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Start this issue by reading the last article first: Kim Vicente's
book, the Human Factor. It is all too true in reminding anyone
who works with technology how we so often fail to factor in
the human dimension. We design the technology in a vacuum
and then express surprise when it does not work or, if it
does, it wears out the humans who have to use it.
That sets the tone for this issue of the Litigation Management
Report. The rest of the articles provide litigation managers
with insight on how they can begin looking at what their jobs
entail in a new light. The Litigation Management Strategy
article, E-Billing is More than Process Engineering, brings
strategic management through the use of business intelligence
to the forefront of the case management agenda. The Bill Management
article is my opportunity to introduce you to one of those
terrific human engineers who bring knowledge management to
the forefront in bill review.
Meet contributing editor Judi
Cardillo from Allegient Systems. What Judi will introduce
you to is a day in the life cycle of a bill reviewer. I know
you will find it informative. Judi is also a talented teacher.
She will be delivering the first two courses, Insurance Litigation
Principles and Bill Review in the recently inaugurated Certified
Insurance Litigation Management program through The Kelly
Institute. Check it out at www.kellyinstitute.com.
Consulting bill reviewers like Judi often work closely with
staff counsel for insurers. They have mutually shared goal
in endeavoring to introduce cost effective case management
to insurance defense. This month's John G. Kelly Report will
introduce litigation managers to this growing group of professional
services providers. Look for more on staff counsel in upcoming
issues.
Enjoy.
Regards,
John G. Kelly
| Litigation
Management Strategy |
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Electronic billing has now been integrated into the
mainstream of the management of outsourced legal work.
Although insurers were in the lead in purchasing e-billing
systems from e-billing vendors and setting up e-bill
management programs for outsourced insurance defense
litigation, the corporate legal department community
has embraced e-billing as the preferred process for
bill management in general... click here
to learn more
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| Bill
Management |
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by Judi Cardillo, Instructor, TKI.
If you went to a restaurant, and got a bill at the
end of dinner that said "Food - $100," you
would probably question it - you would want to see the
detail. You are the customer, and as such you have the
right to know what you are paying for... click here
to learn more
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| John
G. Kelly Report |
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Staff counsel are lawyers required to exercise their
independent professional judgment and adhere to the
same rules of professional conduct that pertain to all
outside counsel. However, they must be especially sensitive
to their employment relationship with the insurer and
take reasonable steps to ensure that they are in fact
acting as independent professionals… click here
to learn more
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| Ideas |
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Have you heard a story recently about the new piece
of equipment or technology system that was supposed
to make a person's job easier but has only succeeded
in making them work harder? Or how about the latest
gadget with its self-instruction guide that you still
can't understand after the third read? Well don't feel
bad because, to coin a phrase, it's the technology,
stupid! An awful lot of technology, too much in the
opinion of Professor of Human Engineering Kim Vicente,
is designed without any consideration of what he labels
as the "Human Factor... click here
to learn more
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